Service

1. Call Eartec for instructions & to create a file before shipping your equipment.

2. Complete the Service Form (see right) to be included.

Ship to:

Eartec Co.

145 Dean Knauss Drive

Narragansett, RI. 02882 USA

Eartec Company Logo

Service Form

Please enclose with your shipment.

At Eartec, customer service isn’t just about the sale – it’s about being a reliable partner for our customers every step of the way.  From initial contact to long after the purchase, we’re here to provide unwavering support and guidance.  Whether it’s troubleshooting, decision-making, or post-warranty assistance, we’re committed to being there when you need us.
 
But don’t just take our word for it – challenge us.  Ask the tough questions and compare our service to any other company out there.  Can they match our transparency, accessibility, and dedication to customer satisfaction?  We’re confident that when you put us to the test, we’ll exceed your expectations.  So give us a call and let us prove why Eartec is the ultimate choice for your headset needs.

Contact Us

Marge, customer service representative
Mike, customer service representative

Phone:

(800) 399-5994 or (401) 782-4966

Fax:

(401) 789-7300

Email:

info@eartec.com

Online Chat:

Monday – Friday –

After Hours – 

9AM – 5PM EST

Leave a chat message, we will contact you at 9AM the next business day.

Online Chat:

Monday – Friday – 9AM – 5PM EST

After Hours – Leave a chat message, we will contact you at 9AM the next business day.

Eartec charges for replacement parts and return shipping.

Important Note:  Eartec is the sole source repair center for our own brands in the USA.  Some vendors offer an extended warranty, these are separate and apart of Eartec service protocol.  If you have purchased a third party extended warranty you MUST contact the warranty company first (phone number may be located on your receipt).

Contact Eartec

OUTSIDE THE U.S.

International Orders Welcomed!  Visit our Global Partners Page or call us directly +1-401-782-4966.  All prices in U.S. Dollars.

ORDERING

Orders usually ship within 1-3 business days. Fedex Ground shipping may arrive in 1 day (East Coast) to 5 days (West Coast).

CONTACT US

800-399-5994

Email Us: info@eartec.com

Eartec Co.

145 Dean Kanuss Drive

Narragansett, RI. 02882 USA

OUTSIDE THE U.S.

International Orders Welcomed!  Visit our Global Partners Page or call us directly +1-401-782-4966.  All prices in U.S. Dollars.

ORDERING

Orders usually ship within 1-3 business days. Fedex Ground shipping may arrive in 1 day (East Coast) to 5 days (West Coast).

CONTACT US

800-399-5994

Email Us: info@eartec.com

Eartec Co.

145 Dean Kanuss Drive

Narragansett, RI. 02882

USA