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Let us know how we can help.
email us at info@eartec.com
or give us a call at 1-800-399-5994
Eartec FAQ
The PRO16
Why does my PRO16 system have a MAIN transceiver?
All EARTEC PRO16 full duplex intercoms include one MAIN Unit. (1) MAIN headset supports up ti (15) Remote headsets. The MAIN unit features additional integrated circuitry which makes the MAIN the digital signal relay / repeater for the system.
With the PRO16 systems, the MAIN is a specially marked headset
I would like to purchase a smaller PRO16 system, and then add users at a later date - can I do this?
Absolutely! Starting with a smaller setup and then adding on (up to 16 users!) in the future is a popular choice.
One advantage of EARTEC full duplex wireless transceivers is they are field programmable which means that systems can be expanded without returning equipment to the EARTEC factory. Adding headsets is a simple process- instructions are found in the SUPPORT tab in the top menu bar.
Will I need to program my new system?
Eartec PRO16 sets will arrive pre-programmed. Programming is only required when adding on to an existing system.
How can I order a custom system?
The most popular systems can be found right on our website, simply navigate to the top menu bar. If you wish to create a system with a variety of components, please call our technicians directly. 1-800-399-5994.
UltraLITE & The HUB
How many users does the UltraLITE Support?
Eartec created The UltraLITE Systems for 2 to 5 users who require comfortable full duplex communication. Look to the PRO16 for larger crews.
Why does my UltraLITE system have a MAIN transceiver?
All EARTEC UltraLITE include one MAIN Unit. The MAIN unit features additional integrated circuitry which makes the MAIN the digital signal relay / repeater for the system.
With the UltraLITE systems, the MAIN is a specially marked headset, with a recessed power/programming button.
1 UltraLITE MAIN headset supports up to 4 Remote Headsets.
What is the difference between a "Classic" UltraLITE System & an "HD" version? Are they compatible?
EARTEC launched the first UltraLITE wireless headset series in 2016. This original model, the “Classic” UltraLITE, has capacity of 4 users (1 Main & 3 Remote). A new digital IC was developed in 2018 that expanded the system capability to 5 users (1 Main & 4 Remote) and also provided enhanced signal clarity. These models are identified by “HD” printing on the headsets label.
Important Note: UltraLITE “Classic” and “HD” transceivers are NOT compatible.
I would like to purchase a smaller UltraLITE system, and then add users at a later date - can I do this?
Absolutely! Starting with a two or three person setup and then adding on in the future (up to 4 Remote units) is a popular choice.
One advantage of EARTEC full duplex wireless transceivers is they are field programmable which means that systems can be expanded without returning equipment to the EARTEC factory.
Can I upgrade my UltraLITE system beyond 5 users?
Expanding beyond 5 users on the UltraLITE system requires a HUB mini base, which will replace the MAIN headset in your system. The MAIN headset will support only 2 – 5 users – so bear in mind that if you plan to start small, and then upgrade in the future, the MAIN headset will not be compatible with the HUB when expanding to 6+ users.
Can I change my MAIN Headset to a REMOTE when I upgrade to The HUB?
The MAIN headset is not reprogrammable to REMOTE status. Since the HUB is in essence a dual channel mini base station MAIN headsets are NOT compatible and cannot be utilized.
How many users does the HUB mini base support?
The HUB mini base is available as an add-on item in the UltraLITE PARTS section.
The HUB can support up to 8 wireless users.
The HUB in fact takes the place of the MAIN headset acting as the digital signal relay and increases system capacity.
Bear in mind that the UltraLITE MAIN headset will no longer be useful, as it is not compatible with the Hub.
Why is there a two-pin jack on the side of my HUB?
The HUB mini base can be belt worn. The dual pin jack allows addition of an Eartec wired headset, thus increasing the capacity of the system to 9 users
Will I need to program my new system?
Eartec UltraLITE set will arrive pre-programmed. Programming is only required when adding on to an existing system.
How can I order a custom system?
The most popular systems can be found right on our website, simply navigate to the top menu bar. If you wish to create a system with a variety of components, please call our technicians directly. 1-800-399-5994.
Why is the LED/Button on my MAIN headset recessed?
Why is the LED/Button on my MAIN headset recessed?
The MAIN headset power button is recessed by design to avoid accidental activation. While this button is the power button, it is also utilized when programming / adding to the system.
UltraLITE Troubleshooting
How can I re-connect a headset?
Adding headsets is a simple process- instructions are found in the SUPPORT tab in the top menu bar. For programming assistance contact an Eartec technician at 1.800.39.5994.
What is the best way to preserve battery life?
Remove batteries from headsets after each use and place in charger until LEDs turn green (no more than 12 hours, please).
How can I increase the range of my system?
Two great options to increase the range of the HUB mini base are Eartec’s Global Connect Kit (Full duplex, wireless communication over IP) and Eartec’s HUB Interlink Extention Cables.
The EVADE
Why does my EVADE system have a MAIN transceiver?
All EARTEC EVADE full duplex intercoms include one ‘”Main” Unit. The MAIN unit features additional integrated circuitry which makes the MAIN the digital signal relay / repeater for the system.
With the EVADE systems, the MAIN is a specially marked headset.
The“Remote” EVADE headsets receive the signal creating the full duplex talking pattern.
I would like to purchase a smaller EVADE system, and then add users at a later date - can I do this?
Absolutely! Starting with a two or three person setup and then adding on in the future is a popular choice.
One advantage of EARTEC full duplex wireless transceivers is they are field programmable which means that systems can be expanded without returning equipment to the EARTEC factory. Adding headsets is a simple process- instructions are found in the SUPPORT tab in the top menu bar.
Will I need to program my new system?
Eartec EVADE sets will arrive pre-programmed. Programming is only required when adding on to an existing system.
How can I order a custom system?
The most popular systems can be found right on our website, simply navigate to the top menu bar. If you wish to create a system with a variety of components, please call our technicians directly. 1-800-399-5994.
The HUB Wired Interface
The HUB Wired Interface FAQ
Can I interface into a wired system while two HUBs are interlinked?
Yes, two HUBs can be interlinked, while one of the two will interface with the wired system.
Can I program audio into my system?
Yes, Eartec can customize a solution for you. Please call our technicians directly. 1-800-399-5994.
Can I send the Eartec chat audio into my system?
Yes, Eartec can customize a solution for you. Please call our technicians directly. 1-800-399-5994.
The Global Connect Kit
The Global Connect Kit FAQ
How many wireless users can I add to my chat?
Add to any computer or smartphone, initiate a web chat, and a crew of up to 15 mobile wireless users can communicate in full duplex within a 300 yard / 1/2 mile range.
Can I connect overseas?
Additional systems can be added to a web chat so that all users can communicate in full duplex over IP. If you need a system in the U.S. to link to a second system internationally please call EARTEC to specify country & continent (ie. Europe, Australia etc.).
Shipping / Returns
When will my order ship?
All Eartec products are built-to-order, it typically takes 1-3 days for your items to be ready for shipment. Fedex Overnight and 2-Day will be given priority. Ground shipping may arrive in 1 day (East Coast) to 5 days (West Coast). Orders over $100 will require a signature.
How can I get my tracking information?
Your tracking number will be emailed to you directly from Fedex when your items ship, usually at close of business, EST.
Will I receive a receipt of purchase?
Yes absolutely! You will receive an email marked “Thanks for shopping with Eartec” with your order and payment type.
Why is signature required?
Due to the nature of Eartec products, orders over $100 will require a signature.
What is Eartec’s return policy?
Eartec products may be returned for credit or refund only if received in the original packing material and in “as new” condition within 30 days of purchase.
HELPFUL LINKS
International Orders Welcomed! Visit our Global Partners Page or call us directly +1-401-782-4966. All prices in U.S. Dollars.
ORDERING
Orders usually ship within 1-3 business days. Fedex Ground shipping may arrive in 1 day (East Coast) to 5 days (West Coast).
CONTACT US
800-399-5994
Email Us: info@eartec.com
Eartec Co.
145 Dean Kanuss Drive
Narragansett, RI. 02882
USA