Warranty Information
Eartec Warranty – Our communication systems are warranted from malfunction due to manufacturing defects by the original purchaser for the following periods after date of purchase:
Transceivers
UltraLITE, HUB, UltraPAK, COMSTAR, SC-1000 = 1 year
The CLIP = 6 months
Headsets
The XTreme, The Ultra, The ProLine = 1 year
Max4G, The Monarch = 6 months
The Cyber, The Loop, The SST, Rechargeable Batteries = 90 days
What is Covered
This warranty covers defects in materials and workmanship in all Eartec products excluding: (a) Damage from misuse, abuse, or general wear and tear.
(b) Repairs or product modifications by anyone not authorized by Eartec Co.
Warranty Service
If you require warranty service for your product within the warranty period, ship your product pre-paid only to Eartec. The end user is responsible for the initial shipping charges to our facility. Eartec will pay the return ground shipping charges if the product is covered under the warranty.
General Service
All repair work due to general wear and tear will be performed for the cost of replacement parts, radio retuning and return shipping from the Eartec factory.
Service
Eartec Co.
145 Dean Knauss Drive Narragansett, RI 02882
COD or Collect deliveries will not be accepted.
A letter explaining any problems and work to be performed must accompany each repair shipment with:
Name, Business
Complete Address, Telephone Number Email Address
Returns
Eartec products may be returned for credit or refund only if received in the original packing and in “as new” condition within 30 of date of purchase.
EARTEC CO.
145 Dean Knauss Drive Narragansett, RI 02882
(800) 399-5994 Fax (401) 789-7300
Rev 7/2020