Warranty Information

Eartec Warranty – Our communication systems are warrantied from malfunction due to manufacturing defects by the original purchaser for the following periods after date of purchase:


UltraLITE, HUB, UltraPAK, COMSTAR, SC-1000 = 1 year

The CLIP = 6 months


The XTreme, The Ultra, The ProLine = 1 year

Max4G, The Monarch = 6 months

The Cyber, The Loop, The SST, Rechargeable Batteries = 90 days

What is Covered
This warranty covers defects in materials and workmanship in all Eartec products excluding: (a) Damage from misuse, abuse, or general wear and tear.
(b) Repairs or product modifications by anyone not authorized by Eartec Co.

Warranty Service
If you require warranty service for your product within the warranty period, ship your product pre-paid only to Eartec. The end user is responsible for the initial shipping charges to our facility. Eartec will pay the return ground shipping charges if the product is covered under the warranty.

General Service
All repair work due to general wear and tear will be performed for the cost of replacement parts, radio retuning and return shipping from the Eartec factory.

Eartec Co.
145 Dean Knauss Drive Narragansett, RI 02882

COD or Collect deliveries will not be accepted.

A letter explaining any problems and work to be performed must accompany each repair shipment with:

Name, Business
Complete Address, Telephone Number Email Address

Eartec products may be returned for credit or refund only if received in the original packing and in “as new” condition within 30 of date of purchase.

145 Dean Knauss Drive Narragansett, RI 02882
(800) 399-5994 Fax (401) 789-7300

Rev 7/2020